Delivery Information

When will my order be shipped?
All payments made by e-check will be sent once payment has cleared.
*Please note. If your package is returned due to being undelivered a new shipping charge will be incurred for re-sending you order.
There is a 24-72 business hours processing time for all orders regardless of when the order was placed. However, we strive to ship orders out as quickly as possible.


 If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility.


Where do you ship to?



We ship to Australia, New Zealand, Germany, China and USA
AusPost might not put your order in your PO BOX. The parcel may be carded and then pick up may be inside the Post office.
All orders are shipped from Melbourne.

Estimated Transit 

Toll  1-3 business days
AusPost Express Post 1-4 business days Depending on your location and whether your order was placed on a Thursday or Friday.

AusPost International Standard Mail will require a signature on delivery 4 to 6 business days.


*These estimated transit times refer to the time it takes the package to reach it's destination once it has been shipped. They do not include our processing time. 

Late Shipments
We do not guarantee transit times and shipping fees are nonrefundable through us. 

Please call Toll directly on 13 88 44
Please call AusPost directly on 13 76 78 for all Po Boxes and International orders

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page, or by clicking on the link Track your Order on our website.

Please do not be alarmed if the delivery confirmation (AusPost or Toll  tracking) for your package has not updated until after 2pm. Auspost delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office or Toll.